Terms & Conditions

Last updated: December 28th, 2025

Welcome to ZUMS. By accessing or using our website thedogshampoo.com, you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, please do not use our site.

1. Use of Our Website

By using this site, you confirm that:

You are at least the age of majority in your location, or
You are using the site under the supervision of a legal guardian

You agree to use this site for lawful purposes only and not for any activity that could harm the website, our brand, or other users.

2. Products & Information

We do our best to ensure all product descriptions, images, and information are accurate. However:

Colors may vary slightly depending on your screen
Product descriptions are for informational purposes only

We reserve the right to update or discontinue products at any time without notice.

3. Orders & Payments

All purchases are subject to availability and acceptance.

By placing an order, you agree that:

All information provided is accurate and complete
You are authorized to use the payment method provided

Payments are securely processed through Shopify’s payment system, and we do not store your full payment details.

4. Shipping & Delivery

Shipping times are estimates and may vary due to location, carrier delays, or other factors outside our control.

ZUMS is not responsible for delays caused by carriers or incorrect shipping information provided at checkout.

5. Returns & Refunds

We want you (and your dog) to love ZUMS. If something doesn’t feel right, please reach out — we’re here to help.

Because our products are personal care items, we generally accept returns on unused and unopened products within 7 days of delivery.

That said, we understand that sometimes things don’t go as expected.

If something went wrong

If your product arrived damaged, defective, or didn’t meet expectations, please contact us within 48 hours of delivery at Woof@thedogshampoo.com .

While we can’t accept returns of opened products in all cases, we’ll review each situation individually and do our best to make it right.

Refunds

If a refund is approved:

It will be issued to the original payment method
Processing times may vary depending on your bank or payment provider

6. Intellectual Property

All content on this site — including text, images, graphics, logos, and design — is the property of ZUMS and may not be used, copied, or reproduced without written permission.

7. Limitation of Liability

ZUMS is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Our products are intended for external use on dogs only and should be used as directed.

8. Third-Party Services

Our website may include links or integrations with third-party services (such as payment processors or analytics tools). We are not responsible for their content, policies, or practices.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about these Terms, feel free to reach out:

📧 Woof@thedogshampoo.com

Find the most frequently asked questions below.

Yes! ZUMS works on short, long, curly, and double coats. Its gentle formula cleans thoroughly without stripping natural oils, making it safe for any breed.
Absolutely. ZUMS is one of the best smelling dog shampoos because it eliminates odors instead of masking them, leaving your dog fresh and cuddle-ready for days
A 16oz bottle usually lasts 8–10 washes for a medium-sized dog, depending on coat thickness and how much shampoo you use.
Currently, ZUMS products are available exclusively through our online store. This allows us to ensure the highest quality and freshness with every order.
Yes! ZUMS is formulated to be gentle enough for puppies 8 weeks and older. It’s tear-free, sulfate-free, and perfect for sensitive puppy skin.
Most dogs do well with a bath every 4–6 weeks, but active or outdoor dogs may need baths every 2–3 weeks. ZUMS is gentle and pH-balanced, so it’s safe to use as often as needed without drying your dog’s skin.
Delivery times vary depending on your location, but we strive to get your order to you within 3-5 business days. You’ll receive tracking information once your order is on its way.
While ZUMS is made for dogs, it’s made with safe, natural ingredients. But we recommend saving it for your furry friend, you deserve your own shampoo.

Yes! ZUMS works on short, long, curly, and double coats. Its gentle formula cleans thoroughly without stripping natural oils, making it safe for any breed.
A 16oz bottle usually lasts 8–10 washes for a medium-sized dog, depending on coat thickness and how much shampoo you use.
Yes! ZUMS is formulated to be gentle enough for puppies 8 weeks and older. It’s tear-free, sulfate-free, and perfect for sensitive puppy skin.
Delivery times vary depending on your location, but we strive to get your order to you within 3-5 business days. You’ll receive tracking information once your order is on its way.

Absolutely. ZUMS is one of the best smelling dog shampoos because it eliminates odors instead of masking them, leaving your dog fresh and cuddle-ready for days
Currently, ZUMS products are available exclusively through our online store. This allows us to ensure the highest quality and freshness with every order.
Most dogs do well with a bath every 4–6 weeks, but active or outdoor dogs may need baths every 2–3 weeks. ZUMS is gentle and pH-balanced, so it’s safe to use as often as needed without drying your dog’s skin.
While ZUMS is made for dogs, it’s made with safe, natural ingredients. But we recommend saving it for your furry friend, you deserve your own shampoo.

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